(a) procedures for dealing with complaints established by companies pursuant to paragraph 441(1)(a); and
	(b) the number and nature of complaints that have been brought to the attention of the Agency by persons who have requested or received a product or service from a company.
	(2) If this section comes into force before subsection 442(1) of the Act, as enacted by section 383 of An Act to amend certain laws relating to financial institutions, being chapter 15 of the Statutes of Canada, 1997, comes into force, section 383 of that Act is repealed.
	548. The Act is amended by adding the following after section 444:
Notice of branch closure	444.1 (1) Subject to regulations made under subsection (5), a member company with a branch in Canada at which it, through a natural person, opens retail deposit accounts and disburses cash to customers, shall give notice in accordance with those regulations before closing that branch or having it cease to carry on either of those activities.
Pre-closure meeting	(2) After notice is given but before the branch is closed or ceases to carry on the activities, the Commissioner may, in prescribed situations, require the company to convene and hold a meeting between representatives of the company, representatives of the Agency and interested parties in the vicinity of the branch in order to exchange views about the closing or cessation of activities.
Meeting details	(3) The Commissioner may establish rules for convening a meeting referred to in subsection (2) and for its conduct.
Not statutory instruments	(4) The Statutory Instruments Act does not apply in respect of rules established under subsection (3).
Regulations	(5) The Governor in Council may make regulations prescribing
	(a) the manner and time, which may vary according to circumstances specified in the regulation, in which notice shall be given under subsection (1), to whom it shall be given and the information to be included;
	(b) circumstances in which a member company is not required to give notice under subsection (1), circumstances in which the Commissioner may exempt a member company from the requirement to give notice under that subsection, and circumstances in which the Commissioner may vary the manner and time in which notice is required to be given under any regulation made under paragraph (a); and
	(c) circumstances in which a meeting may be convened under subsection (2).
Public accountability statements	444.2 (1) A company with equity of $1 billion or more shall, in accordance with regulations made under subsection (4), annually publish a statement describing the contribution of the company and its prescribed affiliates to the Canadian economy and society.
Filing	(2) A company shall, in the manner and at the time prescribed, file a copy of the statement with the Commissioner.
Provision of statement to public	(3) A company shall, in the manner and at the time prescribed, disclose the statement to its customers and to the public.
Regulations	(4) The Governor in Council may make regulations prescribing
	(a) the name, contents and form of a statement referred to in subsection (1) and the time in which it must be prepared;
	(b) affiliates of a company referred to in subsection (1);
	(c) the manner and time in which a statement must be filed under subsection (2); and
	(d) the manner and time in which a statement mentioned in subsection (3) is to be disclosed, respectively, to a company's customers and to the public.
Regulations re disclosure	444.3 The Governor in Council may, subject to any other provisions of this Act relating to the disclosure of information, make regulations respecting the disclosure of information by companies or any prescribed class of companies, including regulations respecting
	(a) the information that must be disclosed, including information relating to
	(i) any product or service or prescribed class of products or services offered by them,
	(ii) any of their policies, procedures or practices relating to the offer by them of any product or service or prescribed class of products or services,
	(iii) anything they are required to do or to refrain from doing under a consumer provision, and
	(iv) any other matter that may affect their dealings with customers or the public;
	(b) the manner, place and time in which, and the persons to whom information is to be disclosed; and
	(c) the content and form of any advertisement by companies or any prescribed class of companies relating to any matter referred to in paragraph (a).
	549. Section 448 of the Act is replaced by the following:
Effect of writ, etc.	448. (1) Subject to subsections (3) and (4), the following documents are binding on property belonging to a person and in the possession of a company, or on money owing to a person by reason of a deposit account in a company, only if the document or a notice of it is served at the branch of the company that has possession of the property or that is the branch of account in respect of the deposit account, as the case may be:
	(a) a writ or process originating a legal proceeding or issued in or pursuant to a legal proceeding;
	(b) an order or injunction made by a court;
	(c) an instrument purporting to assign, perfect or otherwise dispose of an interest in the property or the deposit account; or
	(d) an enforcement notice in respect of a support order or support provision.
Notices	(2) Any notification sent to a company with respect to a customer of the company, other than a document referred to in subsection (1) or (3), constitutes notice to the company and fixes the company with knowledge of its contents only if sent to and received at the branch of the company that is the branch of account of an account held in the name of that customer.
Exception	(3) Subsections (1) and (2) do not apply in respect of an enforcement notice in respect of a support order or support provision if
	(a) the enforcement notice, accompanied by a written statement containing the information required by the regulations, is served at an office of a company designated in accordance with the regulations in respect of a province; and
	(b) the order or provision can be enforced under the laws of that province.
Time of application	(4) Subsection (3) does not apply in respect of an enforcement notice in respect of a support order or support provision until the second business day following the day of service referred to in that subsection.
Regulations	(5) The Governor in Council may make regulations
	(a) respecting the designation by a company of a place, for the purpose of subsection (3), in any province for the service of enforcement notices in respect of support orders and support provisions;
	(b) prescribing the manner in which a company shall publicize the locations of designated offices of the company; and
	(c) respecting the information that must accompany enforcement notices in respect of support orders and support provisions.
Definitions	(6) The following definitions apply in this section.
``designated office'' « bureau désigné »	``designated office'' means a place designated in accordance with regulations made for the purpose of subsection (3).
``enforcement notice'' « avis d'exécution »	``enforcement notice'', in respect of a support order or support provision, means a garnishee summons or other instrument issued under the laws of a province for the enforcement of the support order or support provision.
``support order'' « ordonnance alimentaire »	``support order'' means an order or judgment or interim order or judgment for family financial support.
``support provision'' « disposition alimentaire »	``support provision'' means a provision of an agreement relating to the payment of maintenance or family financial support.
1991, c. 45, s. 560; 1993, c. 34, s. 128(F); 1997, c. 15, ss. 386 to 396; 1999, c. 28, ss. 141 to 143	550. Sections 449 to 471 of the Act are replaced by the following:
Definitions	449. (1) The following definitions apply in this Part.
``commercial loan'' « prêt commercial »	``commercial loan'' means
	(a) any loan made or acquired by a company, other than
	(i) a loan to a natural person in an amount of two hundred and fifty thousand dollars or less,
	(ii) a loan to the Government of Canada, the government of a province, a municipality, or to any agency thereof, or to the government of a foreign country or any political subdivision thereof, or any agency thereof, or to a prescribed international agency,
	(iii) a loan that is guaranteed by, or fully secured by securities issued by, a government, a municipality or an agency referred to in subparagraph (ii),
	(iv) a loan that is secured by a mortgage on real property, where
	(A) the mortgage is on residential property and the amount of the loan, together with the amount then outstanding of any mortgage having an equal or prior claim against the property, does not exceed 75 % of the value of the property at the time the loan is made or acquired, or
	(B) the mortgage is on real property other than residential property and
	(I) the amount of the loan, together with the amount then outstanding of any mortgage having an equal or prior claim against the property, does not exceed 75 % of the value of the property at the time the loan is made or acquired, and
	(II) at the time the loan is made or acquired, the property provides an annual income sufficient to pay all annual expenses related to the property, including the payments owing under the mortgage and the mortgages having an equal or prior claim against the property,
	(v) a loan that is secured by a mortgage on real property, where
	(A) the mortgage is on residential property and
	(I) the amount of the loan, together with the amount then outstanding of any mortgage having an equal or prior claim against the property, exceeds 75 % of the value of the property at the time the loan is made or acquired, and
	(II) repayment of the amount of the loan that exceeds 75 % of the value of the property is guaranteed or insured by a government agency or private insurer approved by the Superintendent,
	(B) the mortgage is on real property other than residential property and
	(I) the amount of the loan, together with the amount then outstanding of any mortgage having an equal or prior claim against the property, exceeds 75 % of the value of the property at the time the loan is made or acquired,
	(II) repayment of the amount of the loan that exceeds 75 % of the value of the property is guaranteed or insured by a government agency or private insurer approved by the Superintendent, and
	(III) at the time the loan is made or acquired, the property provides an annual income sufficient to pay all annual expenses related to the property, including the payments owing under the mortgage and the mortgages having an equal or prior claim against the property, or
	(C) the loan is one referred to in paragraph 418(2)(d),
	(vi) a loan that
	(A) consists of a deposit made by the company with another financial institution,
	(B) is fully secured by a deposit with any financial institution, including the company,
	(C) is fully secured by debt obligations guaranteed by any financial institution other than the company, or
	(D) is fully secured by a guarantee of a financial institution other than the company, or
	(vii) a loan to an entity controlled by the company;
	(b) an investment in debt obligations, other than
	(i) debt obligations that are
	(A) guaranteed by any financial institution other than the company,
	(B) fully secured by deposits with any financial institution, including the company, or
	(C) fully secured by debt obligations that are guaranteed by any financial institution other than the company,
	(ii) debt obligations issued by the Government of Canada, the government of a province, a municipality, or by any agency thereof, or by the government of a foreign country or any political subdivision thereof, or by any agency thereof, or by a prescribed international agency,
	(iii) debt obligations that are guaranteed by, or fully secured by securities issued by, a government, a municipality or an agency referred to in subparagraph (ii),
	(iv) debt obligations that are widely distributed, as that expression is defined by the regulations, or
	(v) debt obligations of an entity controlled by the company; and
	(c) an investment in shares of a body corporate or ownership interests in an unincorporated entity, other than
	(i) shares or ownership interests that are widely distributed, as that expression is defined by the regulations,
	(ii) shares or ownership interests of an entity controlled by the company, or
	(iii) participating shares.
``factoring entity'' « entité s'occupant d'affacturage »	``factoring entity'' means a factoring entity as defined in the regulations.
``finance entity'' « entité s'occupant de financement »	``finance entity'' means a finance entity as defined in the regulations.
``financial leasing entity'' « entité s'occupant de crédit-bail »	``financial leasing entity'' means an entity
	(a) the activities of which are limited to the financial leasing of personal property and such related activities as are prescribed and whose activities conform to such restrictions and limitations thereon as are prescribed; and